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Understand the Rules That Govern Your Account

These legal terms set out what you agree to when you open and use an rvvip3 account, including how we handle your data, what cookies we place, and how disputes are managed.

Account TermsCookie PolicyData HandlingUser RightsDANA, OVO, GoPay Context
rvvip3 Understand the Rules That Govern Your Account
POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms — whether it concerns your data, a wallet transaction dispute via OVO or GoPay, or a request to close your account — our support team handles legal queries through the channels below. Response times vary by channel and by query complexity.

Team online

Live Chat

Open live chat from your account dashboard any time you need a quick answer on policy questions, cookie settings, or account data requests.

Email Support

Send detailed legal queries or formal data-deletion requests by email. Include your registered account ID and the wallet — DANA, OVO, or GoPay — linked to your account.

In-App Help

The help section inside your mobile session surfaces common policy answers and lets you submit a support ticket without switching apps or losing your place.

HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

Our account-security and data practices are built around the way Indonesian players actually use the platform — quick mobile sessions, wallet-based deposits, and frequent returns. Here is what each area looks like in practice.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Session tokens expire automatically after inactivity, so your account stays closed when you are not using it.

Data Retention

Transaction records — including DANA, OVO, and GoPay deposit and withdrawal logs — are retained for the statutory period required by applicable law, then deleted from active systems.

Cookie Use

We place session cookies to keep you logged in across pages and preference cookies to remember your language and wallet selection. No third-party advertising cookies are set by rvvip3.

Your Rights and Requests

You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request full account deletion via email support. We confirm receipt within one working day.

Common Questions About These Terms

Real questions from account holders about how our legal terms apply to their accounts, their wallets, and their data.

Yes. Any account transaction — whether processed through DANA, OVO, or GoPay — is covered by these terms. Wallet logs are retained as part of your account record.

You can submit a deletion request through email support. Statutory retention rules may require us to keep transaction records for a defined period before full deletion is possible.

We use session cookies for login continuity and preference cookies for wallet and language settings. No external advertising cookies are placed. You can clear them through your browser settings.

Access depends on local law and is available only in eligible regions. We do not make jurisdiction guarantees. It is your responsibility to confirm that your use complies with the laws where you are.

Open a dispute through live chat or email, quoting your transaction ID and the wallet used — DANA, OVO, or GoPay. Our team will review the record and respond with next steps.

Yes. Active accounts receive notification of material changes before they take effect. Continued use of the platform after a revision date is treated as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.